Search functions or correspondence forms not working; program errors regularly find their way onto the user's browser.
Require the user to coax and persuade a web site to do its job. A common failing is a system which asks the user to enter details, and then gives unsatisfactory complaints about it. Ideally your web site will make an effort to understand your users' input, but at least it should clearly explain any problem and how to correct it. Site visitors are quickly annoyed if they can't easily interact with your web site.
Having a web site which is often unavailable is a sure sign of an old banger. It's likely to lose you custom, damage your credibility and get your site de-listed from search engines.
A web site with unclear information where your visitors can't see how to achieve what they need, an order process with too many stages, passing customers to another web site to pay for their goods are all examples of a smoky old banger, in need of an major service or a trade-in.
The credibility of your company depends your web site being secure, but is it?
A carefully-designed, well-built web site will require few updates and little maintenance.
A good navigation system will ease site visitors to their destination.
The web site controls will be carefully laid out, familiar, intuitive and appealing for your site visitors. The style will be comfortable and the mechanics smooth.
